Frequently asked questions

Complymerce provides tailored Amazon registration and KYC support for businesses worldwide, including across Europe, North America, and India.

Our European support is not limited to countries that have their own Amazon marketplace. We also assist businesses based in countries such as Portugal, Bulgaria, Romania, Hungary, Estonia, Latvia, Lithuania, Croatia, Slovenia, Slovakia, Greece, Cyprus, Malta, and other European jurisdictions.

We also support businesses in major Amazon markets including the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Poland, Sweden, Belgium, and Ireland.

Requirements can vary depending on the country of incorporation, company structure, beneficial ownership, banking setup, and target marketplace. Our recommendations are therefore tailored to the individual applicant.

Yes.

We can review Amazon's rejection, the documentation previously submitted, and the information entered into the Amazon account.

We look for common issues such as differences in names, addresses, company information, beneficial-owner data, banking information, registry records, dates, formatting, or document quality.

Where appropriate, we provide guidance on correcting the issue and preparing the documentation for resubmission.

Amazon makes the final verification decision.

The exact documentation depends on the country, company structure, and Amazon marketplace involved.

Common documents can include: government-issued identification, proof of residential address, company incorporation documents, official company registry documents, beneficial-owner information, bank statements or bank verification documents, business-address documentation, and information about directors or legal representatives.

Complymerce helps determine which documents are relevant to your case and reviews them for potential inconsistencies before submission.

Amazon may request additional documents depending on the account and verification process.

Where the applicable reporting channel allows, Complymerce submits the report in its own name and manages the reporting process directly.

Our clients are fully anonymous.

Once an investigation is commissioned, the relevant product is ordered and delivered. For FBA ASINs, delivery often takes only a few working days.

Complymerce typically completes the product documentation and report preparation within approximately two weeks.

Amazon's review timeline can vary significantly. Some cases may produce a result within a few days, approximately three weeks is common, while other cases may take up to two months.

Where appropriate, Complymerce follows up approximately every three weeks if a report has not been processed.

Potential product-conformity issues can occur across virtually all product categories, so Complymerce can support investigations across a wide range of products.

Highly regulated categories often involve more requirements and therefore more potential compliance issues.

These can include CE-regulated products, toys, medical devices, electrical products, hazardous goods, cosmetics, food products, and food supplements.

Each case is reviewed individually according to the product category and applicable requirements.

Yes.

A business does not need to be incorporated in a country with its own Amazon marketplace in order to sell through Amazon.

Complymerce provides country-specific registration and KYC guidance for businesses worldwide, including countries without their own local Amazon marketplace.

We review the country of incorporation, company structure, ownership information, addresses, banking information, and intended Amazon marketplace and provide guidance based on the specific situation.

Complymerce can prepare, review, and organize the documentation and guide you through the verification process.

However, identity-sensitive steps required by Amazon must be completed by the relevant account holder, beneficial owner, director, or authorized representative.

These steps can include identity checks, photo or selfie verification, video verification, signing declarations, or other personal verification procedures requested by Amazon.

Our role is to help ensure you understand the requirements and are properly prepared before completing those steps.

Verification times vary depending on the country, company structure, documents submitted, marketplace, and whether Amazon requests additional information.

Straightforward applications may be processed relatively quickly, while cases involving additional documentation, complex ownership structures, or previous verification rejections can take longer.

Complymerce focuses on preparing the case correctly and identifying potential documentation issues before submission in order to reduce avoidable delays.

Amazon controls the final review timeline.

Yes.

We can provide guidance regarding information Amazon may request about shareholders, ultimate beneficial owners, directors, legal representatives, ownership structures, company registry information, addresses, and supporting documentation.

Requirements vary between jurisdictions and company structures, so each case is reviewed individually.

Yes.

Complymerce can provide registration, documentation, KYC, and compliance support for both Seller and Vendor account situations where the requested assistance falls within our service scope.

The requirements and process can differ between account types, so each case is assessed individually.

Yes.

Complymerce can help sellers prepare for registration and verification when expanding into additional Amazon marketplaces.

We review the existing company setup, documentation, target marketplace, and country-specific requirements and provide tailored recommendations for the expansion.

This can include expansion into Amazon marketplaces worldwide, including within Europe, North America, and India.

No.

Amazon makes the final verification decision based on the information provided, its verification procedures, and any additional checks it chooses to perform.

Complymerce helps prepare the documentation, identify potential inconsistencies, provide country-specific guidance, and reduce avoidable issues during the verification process.

Any historical success-rate figures displayed on the Complymerce website are based on internal case records and are not a guarantee of future approval.

Complymerce offers two fixed-price packages: KYC Support (€149 per seller account) for document review, country-specific guidance, and resubmission support, and Account Opening (€350) for full seller account registration with KYC verification guidance included.

Account Health, suspension, and appeal support is priced separately and assessed individually based on the case, since the scope of work can vary significantly.

Complymerce supports investigations and reporting across all Amazon marketplaces worldwide. Our most frequent casework is across the EU, North America, and MENA, but support is not limited to these regions. The exact investigation and reporting approach may vary depending on the marketplace, product, and compliance issue involved.

Visitors should contact Complymerce if they need support for a specific marketplace or reporting situation.

Usually, one representative variant is documented per parent ASIN. This is typically the variant with the highest demand or the most practical purchase option.

If variants appear under separate parent listings, one representative variant is generally documented per parent listing.

Food products and food supplements may require individual assessment of each relevant variant.

If additional variants need to be documented, the scope and additional fees are confirmed before proceeding.

Products purchased for an investigation are stored by Complymerce until the documentation and reporting process has been completed.

Afterwards, the products can be forwarded to the client upon request or otherwise appropriately disposed of.

In some cases, the product can instead be delivered directly to the client and the required photographic documentation can be created under Complymerce guidance.

Any additional shipping, international-delivery, or forwarding costs should be communicated in advance.

A report may be considered unsuccessful if Amazon explicitly rejects the notification, or if no relevant marketplace action is observed after appropriate follow-up, additional notifications, and — where justified — a new test order.

There is no fixed timeline because Amazon's review process varies by case.

Where the product remains relevant and Amazon has not issued a clear rejection, Complymerce may continue appropriate follow-up for approximately four months.

No.

Submitting an ASIN for investigation does not automatically mean that a report will be filed.

Complymerce first reviews and documents the product and available evidence.

A report should only be prepared where the investigation identifies a sufficiently supported compliance concern and an appropriate reporting basis.

This evidence-first approach is an important part of the service.

If the documentation does not identify a sufficiently supported basis for reporting, the client can decide not to proceed with a report.

In that situation, only the applicable documentation-only fee is charged rather than the full investigation and reporting fee.

This allows the client to obtain a professional assessment without automatically committing to filing a report.

No.

Amazon controls marketplace enforcement decisions.

Complymerce investigates the product, prepares the evidence, identifies relevant requirements, submits supported reports through the appropriate channel, and follows up where justified.

The final decision and any resulting enforcement action remain with Amazon.